TwoBirch Product Warranty

Free 1 Year Warranty All items purchased are eligible to our free 1 year warranty.

What is Covered

• Call 1-800-232-0386 Monday thru Friday 8:30 am. - 5 pm. (Eastern Time).
• Defects due to workmanship.
• Defects due to material imperfections.

What is Not Covered

• Defects caused by normal wear and tear.
• Jewelry that has been damaged as a result of excessive or abusive treatment.
• Repairs or work performed by any other jeweler will void this warranty.
• Theft, loss, or loss of stones.

Extended 3 Year Warranty - $60

What is Covered

• Defects due to workmanship.
• Defects due to material imperfections.
• Defects caused by normal wear and tear.

Services Included

• Inspection, cleaning and refurbish twice throughout the warranty.
• Sizing (including eternity rings).
• Replacement of missing stones (up to 1/4 carat).
• Ring Guard connector bar repairs.
• Adjustments of ring enhancers to fit your ring.
• Replacement of broken or worn prongs.
• Repair or remaking of worn channels.
• Clasp repair or replacement.
• Chain repair or replacement.
• Earring back and post repair or replacement.

What is Not Covered

• Jewelry that has been damaged as a result of excessive or abusive treatment.
• Repairs or works performed by any other jeweler will void this warranty.
• Theft, loss, or loss of stones over 1/4 carat.
• Return shipping is not covered by this plan.

For help or inquiries, please contact us. Call 1-800-232-0386 or e-mail us: [email protected].